Established in 1956 to provide affordable footwear to US Marines and others, Quantico Boot specializes in providing exemplary customer service. To stay competitive and grow, the small company transformed its business processes with Microsoft Dynamics 365. Now, Quantico Boot can automate financial and operational workflow, respond faster to customers, and expand business with confidence.
Located on the Quantico Marine Corp base in Virginia, Quantico Boot was started by Bill Martin Sr. more than 50 years ago. Today, his son runs the business, assisted by a small number of employees dedicated to providing exceptional, personalized customer service. Although the company has a loyal following and a unique history, it faces the same pressures as other retailers. “To really stay on top of your competition, you need to be at the forefront of technology and adopt new methods of managing your business,” says Christopher Gates, Business Operations Manager at Quantico Boot. “Those were my priorities, and when I joined the company I knew it was time to make changes.”
"If I get an email from a customer inquiring about an order, I just click on the Dynamics 365 add-in within Outlook. It pulls up all of the linked documents within the email message, so I don’t have to go to another app to find the information.” Christopher Gates, Business Operations Manager, Quantico Boot
Benefits
Process over 500 orders a day helping scale the customer service operations
Faster response to customers and ability to expand business with confidence by automating financial and operational workflows
A single solution to manage everything from processing customer orders and making quotes to creating purchase orders and invoices
